So, I booked a flight with Jet2.com today, and it was only when I printed out the confirmation that I realised I’d rather studpily got a ticket on the wrong day (easily done actually, as the interface isn’t very clear). I checked the terms and conditions, where it stated that they’re a ‘no refund’ airline. Nice.
I rang up the customer service reps, who tried very hard to get me to change the time of the flight – it was only after about 10 minutes on a 10p per minute phone call that they at last offered me a refund (minus an admin charge).
To save anyone else having to go through this very dull and expensive process, here is what to do when you want to cancel a flight with Jet2. It involves sending a quick e-mail.
Subject: Discretionary Refund
Body: Include your booking reference number, and also state that you are aware that the admin charge is £35.
You should get a refund back into your account within 7 working days.